Refund & Return Policy
At US Liquor LA, your satisfaction is our top priority. Whether you’re shopping in-store or online, we want every experience with us to be a positive one. Below you’ll find everything you need to know about our refund and return policies.
📍 Store Address
US Liquor LA
202 S Hill St Los Angeles, California
United States
🛍️ Return Eligibility
We accept returns under the following conditions:
- Items must be unopened, in their original packaging, and returned within 31 days of purchase.
- A valid receipt or proof of purchase is required.
- Returns are only accepted for in-store purchases unless otherwise stated.
🚫 Non-Returnable Items
We are unable to accept returns on:
- Opened or tampered bottles
- Items sold on promotion or clearance
- Gift cards or store credit
- Perishable items
💳 Refund Process
If your return is approved:
- A refund will be issued to your original payment method within 24 hours.
- Please allow 5–10 business days for your bank to process the refund.
- If more than 10 business days have passed, please contact your bank or card issuer.
📦 Damaged or Incorrect Items
Received the wrong item or your product arrived damaged? We’ve got you covered.
- Contact us within 31 days of delivery.
- We’ll arrange for a replacement or a full refund.
- Include photos of the damaged items when reaching out, if possible.
🏪 In-Store Returns
Bring your return along with your original receipt to our store:
US LIQUOR LA
202 S Hill St Los Angeles, California, United States
Our friendly staff will review your return and assist you promptly.
🌐 Online Orders (If Applicable)
For returns related to online purchases:
- Please contact our customer support team within 31 days of delivery.
- Unauthorized returns may not be accepted.
📞 Contact Us
Have questions? We’re here to help.
Email: info@usliquorla.com
Store Hours:
Mon–Sat: 10 AM – 11 PM
Sun: 11 AM – 10 PM
Thank you for choosing US LIQUOR LA. We appreciate your business and look forward to serving you again!